Vendor Privacy Scorecard · ElevenLabs
ElevenLabs: is it safe for client information?
AI voice generation, voice cloning and AI phone agents.
Bottom line
Use with care. Voice clones and AI callers carry consent and disclosure rules. Enterprise plans add stronger privacy terms.
Does it train on your data? By plan
Free through Pro: User or admin setting
Content may be used to improve the service under standard terms.
Enterprise: No training
Enterprise terms can exclude training and offer zero retention.
What an auditor will ask
- Trains AI on your data? Depends on plan
- Enterprise can exclude training. Smaller plans follow standard terms.
- Retention you can control? Depends on plan
- Zero retention mode is available on Enterprise.
- Signs a HIPAA BAA? Depends on plan
- ElevenLabs offers a BAA for eligible Enterprise customers.
- Staff may read your content? Depends on plan
- Content is moderated for voice misuse.
Security certifications
- SOC 2 Type II
- GDPR
Set it up the safe way
- Get written consent before cloning anyone's voice.
- Tell callers when they are speaking with an AI voice.
- Use Enterprise with zero retention for anything involving clients.
ElevenLabs trust centerBusiness privacy terms
Summarized from ElevenLabs's published terms, last checked 10/1/2026. Vendors change terms. Confirm every point against the agreement you actually signed. This is not legal advice.
Using ElevenLabs at work? An unvetted tool can cost you your license.
When an employee pastes client information or confidential files into ElevenLabs without the correct safeguards, licensing boards and regulatory bodies hold you responsible. AI Governance Rule Watch™ documents your approved tool roster, vendor reviews, and staff guidelines in permanent diligence records ready for any audit.
Founding member rate. Cancel anytime. Plus applicable taxes. Renews until canceled. Not legal advice and not a compliance certification.