Vendor Privacy Scorecard · Loom (Atlassian)
Loom AI: is it safe for client information?
AI titles, summaries and chapters for screen recordings.
Bottom line
Fine for internal walkthroughs. Do not record client records on screen unless your plan covers it.
Does it train on your data? By plan
Business + AI and Enterprise: No training
Atlassian states customer data is not used to train AI models.
What an auditor will ask
- Trains AI on your data? No
- Not used for training.
- Retention you can control? Depends on plan
- Enterprise admins can set retention.
- Signs a HIPAA BAA? No
- Not a standard offering. Keep patient records off screen.
- Staff may read your content? No
- Not reviewed for training.
Security certifications
- SOC 2 Type II
- ISO/IEC 27001
Set it up the safe way
- Close client and patient records before recording.
- Set who can view videos by default.
- Set a retention period for old recordings.
Loom (Atlassian) trust centerBusiness privacy terms
Summarized from Loom (Atlassian)'s published terms, last checked 10/1/2026. Vendors change terms. Confirm every point against the agreement you actually signed. This is not legal advice.
Using Loom AI at work? An unvetted tool can cost you your license.
When an employee pastes client information or confidential files into Loom AI without the correct safeguards, licensing boards and regulatory bodies hold you responsible. AI Governance Rule Watch™ documents your approved tool roster, vendor reviews, and staff guidelines in permanent diligence records ready for any audit.
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