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AI Governance
Rule Watch™

Vendor Privacy Scorecard · Slack (Salesforce)

Slack AI: is it safe for client information?

Channel recaps, thread summaries and search answers inside Slack.

Strong on business plans

Bottom line

Good fit on paid Slack plans. Your messages stay inside Slack and are not used to train the language models.

Does it train on your data? By plan

  • Paid plans with Slack AI: No training

    Slack states customer data is not used to train the large language models behind Slack AI.

  • Enterprise Grid: No training

    Adds admin controls, data residency and retention policies.

What an auditor will ask

Trains AI on your data? No
Customer messages are not used to train the language models.
Retention you can control? Yes
Follows your workspace message retention settings.
Signs a HIPAA BAA? Depends on plan
Slack offers a BAA on Enterprise plans. Confirm in writing that it covers Slack AI features.
Staff may read your content? No
Not reviewed for training.

Security certifications

  • SOC 2 Type II
  • ISO/IEC 27001
  • ISO/IEC 27018
  • FedRAMP (GovSlack)

Set it up the safe way

  1. Have an admin decide which channels Slack AI can summarize.
  2. Keep patient and client financial details out of public channels.
  3. Set message retention to match your records policy.
  4. Record who approved Slack AI and the date.

Slack (Salesforce) trust centerBusiness privacy terms

Summarized from Slack (Salesforce)'s published terms, last checked 10/1/2026. Vendors change terms. Confirm every point against the agreement you actually signed. This is not legal advice.

See every vendor scorecard

Using Slack AI at work? An unvetted tool can cost you your license.

When an employee pastes client information or confidential files into Slack AI without the correct safeguards, licensing boards and regulatory bodies hold you responsible. AI Governance Rule Watch™ documents your approved tool roster, vendor reviews, and staff guidelines in permanent diligence records ready for any audit.

Protect my business for $67/month Or $670/year · 2 months free

Founding member rate. Cancel anytime. Plus applicable taxes. Renews until canceled. Not legal advice and not a compliance certification.