Vendor Privacy Scorecard · Synthesia
Synthesia: is it safe for client information?
AI video with digital presenters, used for training and marketing videos.
Bottom line
Solid for training and marketing videos. Get consent before making an avatar of a real person.
Does it train on your data? By plan
Starter and Creator: No training
Synthesia states customer content is not used to train models without permission.
Enterprise: No training
Adds admin controls and custom terms.
What an auditor will ask
- Trains AI on your data? No
- Not used for training without permission.
- Retention you can control? Depends on plan
- Videos stay in your account until deleted.
- Signs a HIPAA BAA? No
- Not designed for health information.
- Staff may read your content? Yes
- Content is moderated before rendering.
Security certifications
- SOC 2 Type II
- ISO/IEC 27001
- ISO/IEC 42001
Set it up the safe way
- Get written consent before creating an avatar of a real person.
- Label AI-presented videos clearly.
- Keep client information out of scripts.
Synthesia trust centerBusiness privacy terms
Summarized from Synthesia's published terms, last checked 10/1/2026. Vendors change terms. Confirm every point against the agreement you actually signed. This is not legal advice.
Using Synthesia at work? An unvetted tool can cost you your license.
When an employee pastes client information or confidential files into Synthesia without the correct safeguards, licensing boards and regulatory bodies hold you responsible. AI Governance Rule Watch™ documents your approved tool roster, vendor reviews, and staff guidelines in permanent diligence records ready for any audit.
Founding member rate. Cancel anytime. Plus applicable taxes. Renews until canceled. Not legal advice and not a compliance certification.