Vendor Privacy Scorecard · Zoom
Zoom AI Companion: is it safe for client information?
Meeting summaries, transcripts and chat help inside Zoom.
Bottom line
Reasonable for internal meetings. Tell attendees when AI summaries are on, and confirm your BAA covers AI Companion before using it in patient conversations.
Does it train on your data? By plan
Paid Zoom Workplace plans: No training
Zoom states it does not use your audio, video, chat or content to train its or third-party AI models.
What an auditor will ask
- Trains AI on your data? No
- Zoom's published policy says customer content is not used for training.
- Retention you can control? Yes
- Summaries and recordings follow your account retention settings.
- Signs a HIPAA BAA? Depends on plan
- Zoom offers a BAA for healthcare accounts. Confirm in writing which AI Companion features it covers.
- Staff may read your content? No
- Not reviewed for training purposes.
Security certifications
- SOC 2 Type II
- ISO/IEC 27001
- FedRAMP (Zoom for Government)
Set it up the safe way
- Decide which meetings may use AI summaries and say so in your policy.
- Make sure attendees see the AI notice when summaries are on.
- Have someone review AI summaries before they are shared or filed.
Zoom trust centerBusiness privacy terms
Summarized from Zoom's published terms, last checked 10/1/2026. Vendors change terms. Confirm every point against the agreement you actually signed. This is not legal advice.
Using Zoom AI Companion at work? An unvetted tool can cost you your license.
When an employee pastes client information or confidential files into Zoom AI Companion without the correct safeguards, licensing boards and regulatory bodies hold you responsible. AI Governance Rule Watch™ documents your approved tool roster, vendor reviews, and staff guidelines in permanent diligence records ready for any audit.
Founding member rate. Cancel anytime. Plus applicable taxes. Renews until canceled. Not legal advice and not a compliance certification.